FAQ: Why don't you offer free shipping?
Free shipping is not free. If a company offers free shipping it is in
their price somewhere, it has to be, as it is a real expense, so must
be accounted for.
As a consumer I want to pay for my products and pay for my shipping and know what I'm paying for both.
As a business owner I want people to have that same information, so
they are making an informed decision about their order.
If I tack on $5.00 per tool to cover the shipping costs, then you are
paying that no matter how many tools you order. If you order 4 tools
you have now paid $20.00 for shipping, even if I called it free. Now if
you bought one tool, paid $5.00 you probably paid about what you should
have, but if you bought the 4 tools you grossly overpaid in shipping
fees. I really feel that having the customer pay for their actual costs
saves the customer money.
I would change the policy if I really thought I could provide you with
a better price. We work very hard to keep our prices fair, and despite
the fact metal has fluctuated greatly with the stock market, we have
not passed that cost on to you. We value our customers, we understand
the need to know you are getting the best price you can for what you
buy and we honestly feel we are doing that. We hope you agree and are
pleased with your product, service and the cost involved in making a
Where did the company name come from?
I had an English Springer Spaniel, when we started this business, and
her nickname was Zoozii. It seemed like a fun word, so I went with it.
How do you pronounce your company name?
Zoo (like where the animals hang out) Zii (Zee) The two i's next to
each other makes a long e sound like the video game system Wii.
Where can I find more pictures of your tools and the beads made with them?
This is a two fold answer:
1) If you click on the image of our tools, or the "view" link, under the image. You will be brought to a page with more information, including a larger image of the tool. Under that image is a link that says "View More Images". Clicking that will allow you to scroll through all the images we have available for that tool, and the beads made with it.
2) I'm working on adding more images of beads made with the tools. This is a project I've been meaning to do for a while and hope to have it done by April 2011.
Do you need testers?
I am a glass artist, and have been for longer than I've been a tool maker. For this reason, I test all my own tools, allowing me to learn how best to use the tools . This also means that you can contact me with any questions you have about how to use your tools.